This Privacy Policy explains how Bloom Wagon processes personal data when you use the website, contact us, request a consultation, or arrange floral services for weddings and events. It also describes the main choices and rights available to you under applicable data protection law.
Depending on your location and the processing involved, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request portability where applicable. You may also have the right to withdraw consent for processing based on consent, without affecting prior lawful processing.
To exercise a privacy right, submit a clear request using the contact details in this policy and include enough information for us to identify the relevant data. We may ask for additional details to verify identity or to understand the request. If a request cannot be fully granted, we will explain the reason where permitted by law.
Inquiry and booking records are retained for the period needed to manage the service, maintain business records, resolve disputes, and meet legal, accounting, or tax obligations. When data is no longer required, it is deleted or anonymized in a manner consistent with our retention practices.
The updated version will apply from the date stated in the revised policy. If a change materially affects how we process personal data, we will take reasonable steps to make the update visible on the website or through direct communication where appropriate.
We may collect identification and contact details, event and order information, communication content, consultation preferences, delivery and setup details, payment-related records, and technical data such as device and usage information. Where needed for a floral project, we may also process information about event dates, venue access, and design preferences provided by the user.
We receive personal data from contact forms, phone calls, consultation appointments, and other direct communications. We may also obtain data from payment processing, delivery coordination, and basic website analytics or similar technical tools that record how the site is used.
The site may use essential cookies for core functions, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose and technical function.
You may block or delete cookies through your browser settings. If the site offers a cookie preference tool, you may use it to adjust non-essential cookies. Some cookies are necessary for the site to function and cannot be fully disabled without affecting basic features.
We use personal data to respond to inquiries, arrange consultations, prepare quotations, confirm orders and deposits, coordinate delivery and setup, manage customer communication, process payments, maintain records, improve website functionality, and meet legal or accounting obligations. We may also use limited technical data to protect the site and understand general usage patterns.
We may share personal data with service providers that support website hosting, communication handling, payment processing, delivery coordination, and similar operational tasks. These parties may process data only to perform services for us and are expected to protect it under appropriate contractual terms.
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, enforce agreements, protect rights, or respond to lawful requests. We may also share information where necessary to prevent fraud, address security issues, or support a legal claim.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, our legitimate interests, or consent where required. We limit processing to what is relevant for the requested floral service and related website operations.
If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.
Where applicable, you may request access, rectification, erasure, restriction, objection, and data portability. If processing is based on consent, you may withdraw consent at any time for future processing. You also have the right to lodge a complaint with the competent supervisory authority.
